Managing Product Knowledge
Keep knowledge current without a dedicated librarian.
Knowledge management is maintenance — not a one-time migration from Confluence. Small recurring habits beat annual cleanup projects.
| Practice | Owner | Cadence |
|---|---|---|
| Decision hygiene | PM for each initiative | At decision time |
| Initiative snapshot refresh | PM + eng lead | Bi-weekly or at phase change |
| Assumption review | Decision owner | Quarterly for high-impact |
| Archive completed work | PM | At ship + 30 days |
| Search quality spot-check | Any team member | When search fails — fix then |
Signs your knowledge is healthy
- ✓ New hires find answers without scheduling oral history sessions
- ✓ Decisions reference evidence that still opens
- ✓ Superseded choices show what replaced them
- ✓ Initiative pages match what shipped