Prodigent

Turn Incidents into Durable Knowledge

Recovery is not learning. Learning means the next engineer can find what this incident taught the organisation.

Closing an incident restores service. Capturing knowledge from the incident improves the organisation. Those are different jobs, and most teams only finish the first.

From incident to usable knowledge

  1. 1

    Capture the narrative while it is fresh

    Timeline, impact, what was tried, what actually worked. Do this before memories diverge.

  2. 2

    Extract the durable lessons

    Not every detail matters later. Pull out constraints, failure modes, ownership gaps, and follow-ups that change future behaviour.

  3. 3

    Attach lessons to systems

    If the knowledge is not linked to the services involved, it will not surface when those services change again.

  4. 4

    Update the operational artefacts

    Runbooks, alerts, and decision records should reflect what you now know.

Preserve what incidents teach

Prodigent connects incidents to systems, people, and knowledge so operational lessons stay usable.

Try Prodigent free